Three powerful features of 3CX for Small Businesses in Tampa

Auto-attendant

It is a popular feature among business phone systems and 3CX has you covered. Virtual attendants can use a custom greeting to welcome callers. These greetings are simply uploaded as audio files.

Familiar with ‘press 1 for sales, press 2 for marketing, please hold to connect to an operator at the start of the call?’ A menu option follows a pre-set attendant script to complete the initial sorting of the inbound calls. Users can choose a specific key to proceed to the next action.

When an inbound caller wants to get in touch with a specific person, a dial-by-name directory can come in handy. Follow a simple instruction such as ‘Please dial the first three letters of the party’s first name’ and get connected to the right person.

If any user is unavailable, the digital receptionist directs callers to the appropriate voicemail to leave a message. This is the best practice to make sure that all business calls are attended to.

Voicemail to Email

VOIP, or Voice over Internet Protocol, has revolutionized the way we communicate. One of its most useful features is the voicemail to email function. With this innovative tool, users can receive their voicemails as emails directly into their inbox. The process is seamless and efficient – whenever a caller leaves a message on your VOIP system, it automatically converts the audio into a digital file and sends it as an attachment to your designated email address. This function not only saves time but also provides convenience by allowing users to access their voicemails anywhere at any time simply by checking their emails. Additionally, since these voicemails are in digital format, they can be easily stored and organized for future reference or sharing with colleagues if needed. VOIP’s voicemail to email function truly enhances productivity while streamlining communication channels in today’s fast-paced world.

Live Chat

As many as 50% of live chats end up being forwarded to the call center… with the customer having to explain everything again! In these cases live chat systems are yet another obstacle prolonging resolution times. Not so with 3CX Live Chat! The customer or chat agent can instantly elevate the chat to a call to explain better. Customer’s query with history can be shared with other team members for their feedback to resolve issues faster. And it’s not just live chat or voice – handle your Facebook and SMS messages from the same interface.