It is a popular feature among business phone systems and 3CX has you covered. Virtual attendants can use a custom greeting to welcome callers. These greetings are simply uploaded as audio files.
Familiar with ‘press 1 for sales, press 2 for marketing, please hold to connect to an operator at the start of the call?’ A menu option follows a pre-set attendant script to complete the initial sorting of the inbound calls. Users can choose a specific key to proceed to the next action.
When an inbound caller wants to get in touch with a specific person, a dial-by-name directory can come in handy. Follow a simple instruction such as ‘Please dial the first three letters of the party’s first name’ and get connected to the right person.
If any user is unavailable, the digital receptionist directs callers to the appropriate voicemail to leave a message. This is the best practice to make sure that all business calls are attended to.
VOIP, or Voice over Internet Protocol, has revolutionized the way we communicate. One of its most useful features is the voicemail to email function. With this innovative tool, users can receive their voicemails as emails directly into their inbox. The process is seamless and efficient – whenever a caller leaves a message on your VOIP system, it automatically converts the audio into a digital file and sends it as an attachment to your designated email address. This function not only saves time but also provides convenience by allowing users to access their voicemails anywhere at any time simply by checking their emails. Additionally, since these voicemails are in digital format, they can be easily stored and organized for future reference or sharing with colleagues if needed. VOIP’s voicemail to email function truly enhances productivity while streamlining communication channels in today’s fast-paced world.
As many as 50% of live chats end up being forwarded to the call center… with the customer having to explain everything again! In these cases live chat systems are yet another obstacle prolonging resolution times. Not so with 3CX Live Chat! The customer or chat agent can instantly elevate the chat to a call to explain better. Customer’s query with history can be shared with other team members for their feedback to resolve issues faster. And it’s not just live chat or voice – handle your Facebook and SMS messages from the same interface.
While there are dozens of great features, we wanted to detail a few of our favorite functionalities of the 3CX business phone system for your Tampa based small business.
Introducing The Free Phone System from 3CX Looking for a cost-effective and efficient phone system for your business? Look no further than 3CX Phone System.
VOIP, or Voice over Internet Protocol, has revolutionized the way we communicate. One of its most useful features is the voicemail to email function. With this innovative tool, users can receive their voicemails as emails directly into their inbox.
Announcing 3CX Update 6 Business Phone System BizPhones4U is Proud to Announce that 3CX Update 6 is available now! Leap into 2023 with Update 6
Why 3CX VoIP Makes Sense for Businesses A business phone system is an important tool for companies. It allows customers and employees to communicate with
Discover the Best VOIP Phone Systems in Tampa, FL There are definite perks to using a VOIP phone system. They’re often more affordable, and offer
Discover the Best Chat System for Small Businesses Your customers want quick, easy access to customer service and you want to be able to deliver
VoIP solutions from BizPhones4u that works on premise PBX phone system, cloud based and hybrid solutions tailored to your business needs. We are a VoIP phone service provider located in Tampa, FL. Bizphones4u is perfect solution for small office phone systems to large call center. Perfect for working remotely, 3CX also includes integrated video conferencing, mobile apps for iOS and Android, live chat and much more.
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The 3CX VoIP phone system is not your typical phone system.
3CX integrates into all platforms of communication from Facebook Messenger, SMS text messages, website chat integration and a powerful video conferencing suite. Award winning powerful 3CX VoIP phone system is scalable to your business needs and makes virtual working seamless.
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