The Ring Groups / Paging features allow you to route calls to multiple phones at the same time, whereas the Paging feature allows you to make announcements to groups of people rather like a PA system.
A ring group allows you to direct calls to a group of extensions. For example, you could define a group of three sales people, and have the general sales number ring on all three extensions at the same time or after each other. When you create a ring group, you assign it a virtual extension number. This will be the number used by the phone system to “address” the ring group. To add a ring group:
Paging allows someone to ring a group of extensions and make an announcement via the phone speaker. The called party will not need to pick up the handset as the audio will be played via the phone speaker. The person paging will not hear any audio back from the people being paged. Both paging and intercom features require a phone that supports intercom and that is configured to allow it. To add a paging group:
To use the Paging feature you type the dial code plus the virtual extension number, e.g. *9800.
The user that will use intercom/paging must have has the right to do so. Go to “Extensions” > “Edit Extension” > “Rights,” and check the “Can Intercom” option.
You can configure the Paging dial code in “Settings” > “Dial Codes.”
The intercom feature allows a phone system user to make an announcement to a single extension. In this scenario the audio is two way, and the called party can respond immediately without picking up the handset. To call a user via the intercom function, add the paging/intercom prefix to the extension number. For example to make an intercom call to extension 100 you should dial: *11100 (if your paging dial code is *11).
You can configure the intercom dial code in “Settings” > “Dial codes” > “Paging.” The user that will use intercom must have the right to do so. Go to “Extensions” > “Edit Extension” > “Rights,” and check the “Can Intercom” option.